Controllers of Personal Information and Contact Details
PEGINA LTD is the data controller responsible for the personal information collected and processed through our website and services.
If you have any questions about how we handle your data, please contact us at:
Address: Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ
Email: info@peginastore.co.uk
Information We Collect
We collect personal data to operate and improve our services. This includes:
- Contact and order details
- Device identifiers and cookies
- Data from your interactions with our website
Purpose and Legal Basis for Processing
We use your personal information for the following reasons:
- Order Fulfilment: To manage purchases, deliveries, and payments. This is based on our contractual obligation to you.
- Service Improvement: To fix issues, analyse performance, and enhance features. This relies on your consent, legitimate interests, or contract.
- Personalisation: To recommend relevant products or services. Based on consent, prior purchases, or legitimate interests.
- Legal Compliance: To meet our legal obligations.
- Customer Communication: To provide support and updates. Based on consent, contract, or legitimate interest.
- Marketing: To show interest-based ads. This is based on consent or legitimate interest.
- Fraud Prevention: To detect and prevent fraudulent activity and protect our customers.
- Consent-Based Uses: For any other use, we will ask for your consent and you may withdraw it at any time.
Cookies and Identifiers
Our website uses cookies to enhance your browsing experience. These include:
- Necessary Cookies: Enable essential site functions like login and checkout.
- Performance Cookies: Help us track usage to improve functionality.
- Functionality Cookies: Remember your settings and preferences.
- Targeting Cookies: Track activity to serve relevant ads. May be shared with third parties.
You can control cookie settings via your browser.
Third-Party Service Providers
We may share data with trusted third parties to:
- Fulfil orders
- Process payments
- Provide marketing and support services
These providers are contractually obligated to protect your data and use it only for the specified purposes.
Business Transfers
In the event of a business sale or transfer, customer data may be included as part of the assets, but will remain protected under this policy.
Data Security
We use technical and organisational measures to secure your data, including:
- Encryption
- PCI DSS compliance for payments
- Access controls and identity verification
Data Retention
We retain your personal information for up to 2 years, unless required longer by law.
Your Rights
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
You won’t be charged for exercising your rights. We will respond within one month.
To submit a request, contact us at: PEGINA LTD, Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ
Complaints
If you have concerns about your data, you can write to us at: PEGINA LTD, Flat 1, 1 York Road, Hall Green, Birmingham, B28 8BD